GENERAL TERMS AND CONDITIONS

 

1. GENERAL PROVISIONS

These general terms and conditions govern the rights and obligations of Andrea Karovičová, with its registered office at Úzka 13, 900 42 Dunajská Lužná, Company ID No.: 50168444, Tax ID: 1046032152, VAT ID: SK1046032152, registered in the Trade Register of the District Office of Senec, No. 140-20191, Certificate No. OU-SC-OZP-2016/002450-2, tel… 0908 741 587, e-mail: info@akoya.sk (hereinafter also referred to as the "Seller") and the Buyer.

The Seller is the operator of the online store www.akoya.sk.

The buyer is a natural or legal person who registers through the seller's online store or orders goods through it (hereinafter also referred to as the "buyer").

By using the seller's online store and confirming the order, the buyer agrees to these terms and conditions.

Supervisory authority: SOI Inspectorate for the Bratislava Region, Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava.

 

2. ORDER

2.1. The buyer orders goods through the seller's online store.

An order placed in this manner is considered binding and, in accordance with the Consumer Protection Act on Door-to-Door Sales and Mail Order Sales, as amended, is understood as a distance contract.

2.2. For each order, the buyer must provide their first and last name, delivery and billing address, telephone number, email address; natural and legal persons who are entrepreneurs must also provide their ID number, VAT number, VAT ID number, name of goods, number of items (orders placed via the seller's online store automatically meet these conditions).

In accordance with the Personal Data Protection Act, this data will only be used within the framework of the business relationship between the seller and the buyer and will not be provided to third parties (with the exception of the person providing the transport of goods).

2.3. Upon delivery of the order, it will be registered in the seller's system, at which point a business relationship between the seller and the buyer is established. Within 24 hours (on working days) at the latest, the seller will verify the order and the method of transport and will notify the buyer of the possible delivery time or collection date, the final price, and the method of payment. From this date, the order is binding for the buyer.

2.4. The buyer has the right to cancel the order free of charge within 24 hours of ordering the goods without giving any reason. The seller shall notify the buyer of the cancellation in writing.

2.5. If the seller is unable to deliver the ordered goods, they have the right to cancel the order. If the amount for the ordered goods has already been paid, the seller will refund it to the buyer by bank transfer.
The condition for the validity of an electronic order is that it is completed truthfully and in full. A submitted order is a draft purchase contract. The purchase contract is created when the seller confirms the order by email.
By submitting an electronic order, the buyer confirms that they have read and agree to these terms and conditions. By sending an electronic order, the buyer accepts all provisions of the terms and conditions in the version valid on the day of sending this order, as well as the valid price of the ordered goods stated on the website.
Ownership of the goods passes to the buyer upon receipt and payment of the purchase price.

 

3. DELIVERY TERMS

3.1. Delivery times vary depending on the type of goods. The delivery or collection date will always be communicated to the buyer when the order is confirmed.

3.2. In general, the delivery or collection date is between 1 and 4 days from the date the order is confirmed.

3.3. In exceptional cases, when certain types of goods are not in stock and are not available from manufacturers and importers, the delivery time may be longer.

 

4. PRICE, PAYMENT TERMS, AND SHIPPING

4.1. The price of the goods is listed on the seller's website. Prices are subject to change. The seller reserves the right to change prices in response to changes in the prices of manufacturers and importers. The valid price of the goods will always be announced when the order is verified.

4.2. The buyer pays by cash on delivery or by transfer to the seller's account.

4.3. Upon delivery of the goods, the buyer pays the price of the goods + shipping and, if applicable, the cash on delivery fee.

4.4. The buyer chooses the method of transport when placing an order in the seller's online store or by other means of communication.

4.5. The amount of shipping costs will always be communicated to the buyer when confirming the order.

4.6. The amounts for goods and shipping costs listed on the website include 23% VAT. The seller is a VAT payer.

 

5. RECEIPT OF GOODS

5.1. The buyer undertakes to receive the goods on the agreed date at the address specified in the order.

5.2. Upon receipt of the goods, the buyer is obliged to check the physical integrity and completeness of the shipment. If the shipment is visibly damaged and destroyed, the buyer is obliged to immediately contact the seller without accepting the shipment and to write a Report on Damage to the Shipment with the shipping company. Any subsequent complaints regarding the quantity and physical damage to the goods will not be accepted.

5.3. The buyer acquires ownership rights to the goods only after paying the full price and other monetary amounts agreed in the distance purchase contract to the seller's account. Until the transfer of ownership rights from the seller to the buyer who has the goods in their possession, the buyer has all the obligations of a custodian of the goods and is obliged to store the goods safely at their own expense and label them so that they are identifiable as the seller's goods under all circumstances.

5.4. The seller is entitled to demand the fulfillment of obligations, in particular the payment of the price for the goods, regardless of the fact that ownership of the goods has not yet passed to the buyer.

5.5. The risk of damage to the goods passes to the buyer at the moment of takeover by the buyer or his authorized representative.

 

6. WITHDRAWAL FROM THE CONTRACT

6.1. The buyer is entitled to withdraw from the contract without giving any reason within 14 working days from the date of receipt of the goods. Withdrawal from the contract must be made in writing, must contain all information necessary to identify the goods, and must be delivered within the above-mentioned period together with the goods to the seller's address or another address specified by the seller. To withdraw from the contract, use the following form: https://data.sashe.sk/text_items/2025/03/21/81431/U/R49150_81431_20250321_86444.docx

6.2. The goods must not be damaged or used and must be in their original packaging. The buyer agrees and acknowledges that in this case, "in writing" means a duly completed form for withdrawal from a distance contract (link to the form in point 6.1) signed by the buyer. The costs of delivering the returned goods to the seller shall be borne by the buyer.

Goods shall not be returned cash on delivery. Goods sent in this manner shall not be accepted and shall be returned.

6.3. If the buyer complies with the above obligations, the seller will take back the goods and, within 15 days of the date of withdrawal from the contract, refund the price paid for the goods or the advance payment made by the buyer for the goods to the buyer in the manner agreed in advance.

6.4. The buyer may not withdraw from a distance purchase agreement in the following cases in particular:

a) if the contract concerns the sale of goods manufactured according to the buyer's specific requirements or goods intended specifically for one buyer, or goods which, due to their nature, cannot be returned

6.5. The seller reserves the right to cancel the order (withdraw from the contract) or part thereof if:

a) the goods are not manufactured or have ceased to be manufactured

b) the price of the supplier of the goods has changed

c) the price of the goods was incorrect

 

7. WARRANTY AND SERVICE

7.1. In general, the warranty period for the performance of consumer contracts is set at a minimum of 24 months or limited by the expiry date of the goods. In this case, the buyer is a person who is not acting within the scope of their commercial or other business activities. Only goods purchased and paid for from the seller can be claimed. When making a claim, the buyer is obliged to deliver (if the nature of the goods allows it – built-in goods) the claimed goods clean, mechanically undamaged, including proof of payment for the goods to the seller.

7.3. The warranty shall be void if the defect was caused by mechanical damage to the product, operation of the product in unsuitable conditions, improper installation, failure to comply with the relevant standards by the buyer or the person who performed the installation for the buyer, or if the product was tampered with by a person other than an authorized person. Defects caused by natural disasters and improper handling are also excluded from the warranty.

7.4. When making a complaint, it is recommended that the buyer notify the seller by telephone that the goods in question are defective and how the defect manifests itself. Based on this information, the buyer will be advised on how to proceed with the complaint.

 

8. FINAL PROVISIONS

8.1. The seller reserves the right to change prices. In the event of a price change, the seller will contact the buyer. The buyer has the right to cancel the order in the event of such price changes.

8.3. The buyer declares that they have read and agree to these general terms and conditions before completing or submitting their order.

8.4. Notwithstanding other provisions of the contract, the seller is not liable to the buyer for lost profits, lost opportunities, or any other indirect or consequential losses resulting from negligence, breach of contract, or otherwise.

8.5. These general terms and conditions have been formulated and established in good faith for the purpose of complying with legal requirements and regulating fair business relations between the seller and the buyer. If any provisions of these terms and conditions are found by the competent authorities of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions and the remaining parts of the relevant provision shall remain unaffected.

8.6. The rights of the buyer (consumer) in relation to the seller arising from the Consumer Protection Act and on amendments to certain laws No. 108/2024 Coll. as amended, remain unaffected by these terms and conditions.

Legal relations and conditions not expressly regulated herein, as well as any disputes arising from non-compliance with these conditions, shall be governed by the relevant provisions of the Commercial Code or Civil Code.

8.7. The seller and the buyer agree that they fully recognize remote communication – telephone, fax (including handwritten orders), electronic forms of communication, especially via e-mail and the Internet – as valid and binding for both parties.

8.8. All personal data provided by the buyer when ordering goods or registering via the online store www.akoya.sk are collected, processed, and stored in accordance with Act No. 122/2013 Coll. on the protection of personal data.

By sending an order or concluding a purchase contract, the buyer gives the seller consent in accordance with Act No. 122/2013 Coll. to process, collecting and storing their personal data for the purposes of concluding a purchase contract, processing orders, and related communication with the buyer.

The buyer has the right to access their personal data, the right to correct it, including other legal rights to this data.

8.9. The seller does not provide, disclose, or make available the personal data of buyers to any other person, with the exception of: companies providing transport of goods, to which the personal data of buyers is transferred to the minimum extent necessary for the purpose of delivering the goods.

8.10. Consent to the processing of personal data and the sending of commercial information is granted for an indefinite period and may be revoked at any time free of charge by an explicit and specific statement in writing addressed to the seller, either by post, telephone, or electronically to info@akoya.sk. Withdrawal of consent to the processing of personal data will also result in the cancellation of registration.

8.11. The buyer has the right to contact the seller with a request for redress if they are not satisfied with the way in which the seller has handled their complaint or if they believe that the seller has violated their rights.

If the seller responds negatively to the buyer's request or does not respond at all within 30 days of the date of its submission, the buyer has the right to file a proposal for alternative dispute resolution (hereinafter referred to as "ADR").

Only disputes arising from a contract between a seller and a buyer (consumer) and disputes related to this contract can be resolved through ADR, with the exception of disputes under Section 1(4) of Act No. 391/2015 Coll. and disputes whose value does not exceed EUR 20. A proposal to initiate ADR is submitted to the ADR entity pursuant to Section 3 of the aforementioned Act, using the designated platform or form, a template of which is attached as Annex 1 to the aforementioned Act.

The ADR entity may require the buyer to pay a fee for initiating ADR, but not more than EUR 5 including VAT. If several entities are competent for ADR, the buyer has the right to choose which one to submit the proposal to. In addition to ADR, the consumer has the right to refer the matter to the competent general or arbitration court. The ADR platform is available at: ec.europa.eu/consumers/odr/index_en.htm#sthash.t4FXTlGF.dpuf